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Windows XP users upgrade Windows to access Services

March 11th, 2015 by Arwen

Windows XP Users Upgrade Windows to Access Services

Vancouver Island University is updating the security on the website and VIU services. The updates ensure that the information you share while you use VIU websites and services is kept secure.

Starting March 23, 2015 if your computer is running Windows XP Service Pack 2 or older AND you are using Google Chrome or Internet Explorer, you will be unable to access VIU Web Resources such as, VIULearn (D2L), and the Library Catalog System.

You have three options to continue to access VIU resources:

  1. Manually download and install Windows XP Service Pack 3 on your system. Instructions:
  2. Download and install the latest version of Mozilla Firefox internet browser. Mozilla Firefox has security features that will allow you to use the VIU sites without updating your Windows. Unfortunately, Google Chrome and Internet Explorer will not work. Download Firefox here:
  3. Upgrade your computers operating system (Windows 7 or Windows 8.1 is recommended). Windows XP has been discontinued and is no longer supported by Microsoft. If you continue to use Windows XP now that support has ended, your computer will still work but it might become more vulnerable to security risks and viruses. You may also find that more and more websites will not work as those websites update their security features. For more information:

If you are unsure if you have Windows XP Service Pack 3 installed, please follow these steps to find out:

  1. Click ‘Start’ and ‘Run’
  2. Type “winver” and click ‘Ok’
  3. Review the Windows XP Version screen and see if “Service Pack 3” is listedxpVersion003

According to website statistics, this change will impact less than 1% of people using web based services as the majority of website visitors using Windows are using current versions of Windows.

People using impacted versions of Windows and applicable internet browsers will see an information banner across starting March 11th 2015 and the banner will remain on the website until April 1st, 2015.

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