Announcing the NEW VIU Technology Website
One of my favourite activities in summer is talking about all the amazing things we do in the summer. “How’s your summer going?” “Did you go anywhere awesome this summer?” “Have you been camping/swimming/hiking/bbqing [insert favourite summer activity here] yet?” Just talking about all the fun things we do in summer is like taking a mini summer vacation.
So, I want to share with you what the IT Helpdesk did this summer. Why? Because it was AMAZING!
Okay, we each went swimming, camping, hiking, took vacation, went to a wine festival… the list goes on. It has been a fun packed summer. But the most exciting thing we’ve done (in my opinion) is rebuild our Technology Website.
Sounds kinda boring compared to vacation and wine festivals… but it isn’t, I promise. Our new website is fabulous!
I admit, I may be biased. I have wanted to update our website for 10 years. But bias aside, if you check it out, I’m pretty certain you will agree with me that it is terrific.
What Did We Change?
Everything! Okay, almost everything.
We designed the new site for you! It is easier to navigate and more user-friendly. Information about solutions, services and features are easy to find.
One of my favourite features is that every page in our site includes information on how to Contact Us and links to our IT Service Advisory and Helpdesk Client Portal; all located conveniently in the right hand column.
Our homepage includes Spotlight, where we bring your attention to particular site content that will be important for that week, month, semester, or year, and Tip of the Month, where we can share little technology gems that you may not know about.
I’m really excited (for purely selfish reasons) that our new homepage also features a prominent link to our Talk Nerdy To Me blog. Now you can easily get your fun, friendly IT info.
But Wait, There’s More!
I know you’re asking, “How can this get any better?!” Trust me, it does.
You’ll find the rest of our site divided into five main sections: Getting Started, Find a Service, Get an Answer, Highlights, and About Us.
The Getting Started section is a valuable resource for all new students, faculty and staff. It’s laid out in an easy to follow, step by step, process to get you prepared to study or work at Vancouver Island University.
The Find a Service section is the IT Service Catalog and it provides detailed descriptions of the services and resources that the Information Technology department proudly offers. You can use the Service Catalog to find the service you need, information on how to request the service, and any related resources and help articles.
The Get an Answer section is the IT Help Catalog where you go to find answers to your technology questions. Need help connecting to wireless? Want to know how to map to a printer or a share drive? Visit this section for solutions to VIU technology questions.
Highlights is where we feature recent projects and changes to VIU technology. Learn more about the recent Password Change or our NEW Technology Website (guess what, you already are!). Check back to the Highlights section every now and then to see what’s new and exciting. Highlights will often be announced in our Weekly Maintenance emails, the VIU Digest, and the IT Talk Nerdy to Me blog.
We also wanted to give you an opportunity to know us better, who we are as a team and what we do. By browsing through our About Us section, you can read about who we are on The Team page, what we do on our Overview of Services page, and why we do it on our Mission and Values page.
See How It Works
Watch our video tour of the new site to see the awesomeness in action.
And check out the new website yourself at https://technology.viu.ca.
Tell Us What You Think
Our helpdesk team has worked hard to put together this website, rich in information, to be used as a resource. We pride ourselves in providing you with accurate, up-to-date information and sharing our knowledge and expertise in the field of technology.
If you experience any problems using the new website or if you have any questions, please contact us at firstname.lastname@example.org. We look forward to hearing any feedback from you.